Resolutions

It's hard to believe it, but we are already half way through the month of November, which means 2008 is just around the corner. Another year come and gone, another year older, wiser ... Maybe you're starting to think about resolutions. Maybe you want to lose weight or stop smoking. Maybe you want to spend more time at home or maybe do more for the community. But what about workplace resolutions?

What if a business or organization (including all those glass companies out there) made a company-wide resolution? For example, maybe a company would make a resolution to receive 10 percent fewer complaints or customer problems--broken shipments, late deliveries, poor customer service--than it did in 2007. Sounds nice, right? Happier customers is always a good thing. But, just like with a resolution to lose weight, you can't just say you're going to do it; you have to make a conscious effort to do so--and then stop eating so much and start exercising more.

The same goes for a business wanting to improve customer service, and each and every employee is a part of that. The production team, the shipping department, customer service ... everyone ... it's more than just the sales person (though that group is important, too).

If you're already top-notch in customers satisfaction, maybe think about a resolution to be a greener business. Use less paper, recycle more, turn off lights when you're not using a room, even better, consider replacing bulbs with CFLs (but still turn the lights off when you leave the room). Aside from its color, glass can be such a green product. Why don't we all do our part to make the companies green too?